![]() Meet Claire Hughes Johnson, the Chief Operating Officer (COO) of Stripe. And you and your company might be worse off for it. The relationship might never really work out. There will be confusion, miscommunication, unmet expectations and disappointment. ![]() You may get a face to face introductory meeting but it will take weeks (or even months) of working closely together to get to know each other and truly understand the best way to work with each other. ![]() You’ve joined a new company or a new executive is now in charge of the team you’re working in. Confusion, miscommunication and disappointment The document Claire shared was a guide she had written about how it is to be working with her.Īnd this unorthodox guide was a big hit. There was a request too: “I am often overly generous with my time and say yes too often to things. ![]() I love a good fight to a better outcome.” ![]() When Claire Hughes Johnson joined Stripe she shared an open document with the company and sent it personally to the people working closely with her.īut this was not just any type of corporate presentation.Ĭlaire announced: “I’m not a micro-manager and I won’t sweat your details *unless* I think things are off track and if I do, I’ll tell you my concern.”įurther down, it read: “*Your* job is to get my sense of something and argue it out with me. ![]()
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